Our license terms and refund policy:
• WordPress Speed Optimisation Service:
We are so confident in our WordPress Speed Optimisation Service that if we fail to improve your website’s real-world performance, we will fully refund your payment without asking any question.
If you decide to cancel your order before we start to work on it or you are unable to provide the access we need, there will be only a refund of 50% what was paid to us. The reason for this is that we do have operating costs that are incurred when you order. Refunds will not be granted if you simply decide not to use our service and we already started to work on your order.
Purchases made using a discount code or special offers are ineligible for any refunds.
• Premium Plugins:
Updates are included for free for one year. If you have a valid and active license key, and your add-on(s) supports it, updates will be delivered automatically from the WordPress dashboard. If your extension(s) does not support automatic upgrades, then updates can be downloaded from your account page.
Support for purchased plugins is given up to one year after the purchase date. If you wish to get support after one year, you must purchase another license for the plugin you wish to get support for.
If you have problems getting plugins to work, we will be happy to provide a full refund within 7 days of the original purchase. After 7 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket.
NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Last Updated: January 11, 2018